shipping & delivery

We pack your art with extra care and get it to you just as fast as we can. Find out how to estimate shipping fees and delivery times below.

PACKAGING

• Posters, photographs and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. There is not an option at this time to ship the items flat.

• Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

Processing & Delivery

Estimate your art's arrival by adding the processing and transit times below.

Processing

Product TypeProcessing Time

In-stock posters, prints, and photographs24 hours

Most framed, mounted, and canvas items3-5 business days

Special order posters and prints5-7 business days

Delivery

Delivery MethodTransit Time

Standard delivery3-5 business days

Expedited delivery2-4 business days

Overnight delivery1 business day

Please Note:

• This is only a general guideline for our processing times. See your art's product details to see how soon a specific item is expected to ship. Processing begins only when successful payment has been applied to the order. Denied credit card authorizations and mailed payments will delay processing start times.

• If you select Expedited or Overnight delivery for your order, you will receive priority processing which shortens the processing time by up to three days.

• If you order a combination of in-house and special order posters and prints, the order processing time may be 5-7 days (we will ship those items together in one shipment).

• In order to offer you the lowest shipping rates, we combine similar items in one shipment. In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items if we expect the item to be restocked soon. As soon as it arrives in ourwarehouse, we will ship your entire order to you in one shipment.

• Average transit times are based on orders shipping to addresses in the Continental United States.

Shipping Rates

Shipping rates vary depending on the type of art you order and how quickly you'd like it to arrive. See Shipping Rates Chart.

TRACKING YOUR ORDER

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number. Tracking is not provided for international standard shipments.

FAQS

Is my package insured?

Art.com guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team.

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see Processing & Delivery Times). If a temporary out of stock item should prevent available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact ourCustomer Support Team directly.

Can I ship to a P.O. box?

Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.We can also ship to an APO through the USPS.

 

 

 

International Orders

Looking to ship your art around the globe? Everything you need to know is right here.

International Shipping & Delivery

Delivery Methods

International shipping for posters and prints:

• Posters/Prints will ship via Brokers World Wide and unfortunately tracking is not offered. (Applies to all countries except Germany.)
• Posters/Prints shipped Expedited service will ship via FedEx.
• Posters may be shipped Express to most international destinations. Please contact our Customer Support Team.

For more information about International Shipping, please contact our Customer Support Team.

Estimating Delivery Time

The actual delivery timeframe will vary based on your destination and your country's customs office. Note that international orders shipped with standard delivery cannot be tracked and may take up to 20 business days to deliver.

Shipping Rates

Shipping rates vary depending on the type of art you order and how quickly you'd like it to arrive. See Shipping Rates Chart.

Checking Order Status

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes delivery expectations. A tracking number will also be provided if tracking is available for your order.

International Ordering

Payment Options

We accept Visa, MasterCard, Discover or American Express. If you'd rather mail in a payment and are not located within the United States, we will accept an International money order drawn on U.S. funds. If you are shopping in a non-USD currency, you will not be able to mail in a money order. See price fluctuation below for more information. (Due to the constant fluctuation in exchange rates, we would not be able to guarantee that your grand total is the same now as it would be when your money order was received.)

Currency

For browsing and ordering, you can also set your currency to U.S. dollars.

Price Fluctuation

Art.com is based in the United States, and as such all pricing is set against the U.S. dollar. Due to changing conversion rates, the conversion from USD to your currency will likely be different today than it is tomorrow. When you view products in a non-USD currency, you will likely notice the value change from day to day as a result.

International Returns

Return Policy

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

How to Return Your Item

Please see the back of your invoice for instructions on returning your product(s), or contact our Customer Support Team by email or at 1-919-831-0199.

FAQS

What about duties and taxes?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. We are unable to determine duties and taxes in advance, and are unable to control these additional charges. We encourage you to contact your local postal service or customs bureau for more specific information.

Why can't you ship to my country?

Due to shipping restrictions, we are not able to ship products to certain countries. If you are able to select your country when filling in your address, then we are able to ship most products to your country. Regardless of your country, we are not able to ship any frames larger than 35" x 43" overseas.

Do you ship to countries to which the carrier does not offer shipping insurance?

Yes, we will ship your order if we receive payment in advance, in U.S. currency using an international money order. Please note all shipments are made at your own risk.